Security & Privacy

Privacy of your information

We operate a policy of disclosing to you, on written request, what customer information we have gathered, how we use it and give you the opportunity to review and correct any information we may hold. We may charge you a fee for this.
Companies within the Domestic & General Group are registered under the Data Protection Act.

What we gather and hold about you

Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Many web sites use cookies and they are perfectly safe. They enable us to provide personalised features. Most web browsers automatically accept cookies, but you can usually change your browser to prevent this. However, if you do, you will find yourself unable to buy or renew a plan on-line. A cookie cannot read data from your hard drive and takes up very little memory.
Of course if you want, you may choose not to accept or to delete the cookie that is held on your computer. This may affect your browsing experience. For more information you should refer to the instructions available with your browser software.
The cookie is also used for recording what parts of the service you use. Overall, aggregated usage information from all our customers helps us improve our site by showing us how different areas of the site are being used.
To help keep your details accurate we may use information we receive from our partners.

Email

E-mail addresses are required in order to complete some transactions on our website. We will not pass on your e-mail address to any third party without your permission. We may use your email address to send service notifications about your Protection Plan. You can update your details at any time.

Which third parties may see information about you ?

We will only disclose your data to any third party for the purpose of administering your Protection Plan or collecting payment, if we are required to disclose this information by law or as a result of any other regulatory requirement. We may also share your data with other companies within the Domestic & General Group and selected partners who may use your name and address for extended warranty administration or marketing products which may be of interest to you. If you do not want to receive marketing information please tick the box on the personal details page or write to The Data Protection Officer at:
Domestic & General Services Limited
FREEPOST CV2560
Bedworth
Warwickshire CV12 8BR
or email web.support@domesticandgeneral.com

Our commitment to you

Domestic & General's website is committed to security. All information exchanged is encrypted using SSL software and we make every effort to ensure confidentiality of your personal data. The site uses Thawte's Digital Ids to ensure the best possible protection for our customers. Furthermore, all customer data we collect is protected against unauthorised access. We are committed to providing a fraud-free web customer interface.

More information / your comments

If you want more information or have any questions or comments relating to our privacy policy please email us at web.support@domesticandgeneral.com.

Provided by Domestic & General Services Limited. Registered Office: Swan Court, 11 Worple Road, Wimbledon, London, SW19 4JS. Registered in England and Wales. Company No. 1970780. A wholly owned subsidiary of Domestic & General Group Holdings Limited.