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The UK’s leading appliance care provider

Book a quick repair for your Glow-worm appliance

  • Arrange a visit now with a Glow-worm repairman
  • Get ongoing maintenance for 12 months
  • Enjoy our ‘no fix, no fee’ guarantee if your initial fault can’t be fixed

You can pick a date for our engineer to visit but don’t worry, there’s no commitment until you accept our quote.

We’ve helped over 8 million happy customers get back on track

What will I get with a Repair & Care plan?

Local engineers

All our Glow-worm engineers are fully qualified, vetted by us and selected for their expertise. We’ll send you the most appropriate person based on your appliance and location.


Ongoing support

A remote annual health check plus ongoing maintenance and support to help ensure your Glow-worm appliance runs smoothly for as long as possible.

No unexpected bills

You can pay for your 12-month plan, including the initial Glow-worm repair, with Direct Debit. Plus, with our ‘no fix, no fee’ guarantee, you won’t pay a penny if we can’t fix the initial fault.

We’re the leaders in home appliance protection

It’s our mission to keep your world running

We provide protection, maintenance and support for domestic products and consumer electronics, ranging from washing machines to televisions and dishwashers. In fact, we look after 22.5 million products and, through our expert service network, we repair or replace 2.4 million appliances every year*.

*Based on the number of repairs and replacements completed worldwide in 2019-20

Giving customers peace of mind for over 100 years

For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection and deliver products and services to meet your needs.

How to fix your Glow-worm appliance in 3 easy steps with Repair & Care

Search for an engineer

Simply tell us your postcode and some details about your broken Glow-worm appliance, and then select a day that suits you for one of our expert engineers to visit.

Review our quote and confirm your booking

Take a look at the benefits you’ll get with a Repair & Care plan, including ongoing maintenance and support. When you’re ready, confirm your booking with our engineer.

Download your Repair & Care plan

Once you’ve purchased your plan, you’ll receive confirmation of your booking and access to your plan document. You’re all set!

Count on us to protect the things you need


Number of UK customers


Appliance repairs per year


Appliances on average repaired every day


Appliances replaced last year

Frequently asked questions

We're here to help

How much does a Glow-worm repair cost?

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Need more information?

View all our frequently asked questions