Booking online is the fastest and easiest way to see engineer availability where you are
We’ll get your appliance back up and running — and help you keep it that way
All our Heatline engineers are fully qualified, vetted by us and selected for their expertise. We’ll send you the most appropriate person based on your appliance and location.
A remote annual health check plus ongoing maintenance and support to help ensure your Heatline appliance runs smoothly for as long as possible.
You can pay for your 12-month plan, including the initial Heatline repair, with Direct Debit. Plus, with our ‘no fix, no fee’ guarantee, you won’t pay a penny if we can’t fix the initial fault.
Simply tell us your postcode and some details about your broken Heatline appliance, and then select a day that suits you for one of our expert engineers to visit.
Take a look at the benefits you’ll get with a Repair & Care plan, including ongoing maintenance and support. When you’re ready, confirm your booking with our engineer.
Once you’ve purchased your plan, you’ll receive confirmation of your booking and access to your plan document. You’re all set!
The average cost of a one-off repair is £150
Our plan offers you more than a one-off repair
If we can't fix it, you won't pay
Simple monthly payments over 12 months
Ensure your appliance runs smoothly for longer
Number of UK customers
Appliance repairs per year
Appliances on average repaired every day
Appliances replaced last year
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We provide protection, maintenance and support for domestic products and consumer electronics, ranging from washing machines to televisions and dishwashers. In fact, we look after 22.5 million products and, through our expert service network, we repair or replace 2.4 million appliances every year*.
*Based on the number of repairs and replacements completed worldwide in 2019-20
For over a hundred years, Domestic & General have been a trusted provider of aftercare for millions of domestic appliances. Today, we’re the UK’s leading provider of appliance breakdown protection and deliver products and services to meet your needs.