OUR INSURANCE POLICIES

Accidental damage and replacement policy

For Hoover and Candy appliances, you’ll also benefit from a separate insurance policy which is provided by Domestic & General Insurance PLC. This policy will provide you with a replacement appliance if yours can’t be fixed during initial repair under your maintenance and support plan. It will also protect your repaired or replacement appliance against accidental damage.

For more information, you can visit our Hoover Candy brand page.

Please read the Insurance Product Information Document of this policy.

Things you need to know

  • Domestic & General Insurance PLC is an insurance undertaking, not an intermediary. We are the underwriter of the insurance and do not provide a personal recommendation or advice.
  • Domestic & General Insurance PLC pay their sales agents periodic incentives (such as bonus payments) if they meet certain quality and sales targets.
  • This insurance policy is designed to meet the demands and needs of those who wish to insure electronic appliances and/or household goods against the risk of the initial repair not being undertaken in accordance with terms of the maintenance & support plan. It also covers your product against accidental damage.

How to complain

By providing us with your telephone number and/or email address you agree to being contacted by these methods. When you take out a policy or plan on the Website you agree that we may send you confirmation by email.

To improve our service we may monitor or record our communications with you. To help keep your details accurate we may use information we receive from our partners.

If you wish to complain about this policy, please contact our customer services team (see ‘Customer services details’ above). If you are not satisfied with how we respond you can then ask the Financial Ombudsman Service (FOS) to review your case. They can be contacted at: The Financial Ombudsman Service, Exchange Tower, London, E14 9SR, on the website https://www.financial-ombudsman.org.uk/ or by email at: complaint.info@financial-ombudsman.org.uk

Referral of your complaint to the FOS does not affect your right to take legal proceedings.

You can only use the above procedure to complain about this policy. If your complaint relates to the maintenance & support plan, please refer to its terms and conditions for details of how to complain.