About Us

Why Repair & Care?

We’re the UK’s leading specialist warranty provider, and broken boilers and kitchen appliances are our speciality. If you have a product that you need to get back up and running, we work with a nationwide network of engineers who could help.

Our no fix, no fee promise

With our Repair & Care plan, your initial repair will come with our no fix, no fee promise. So if we can’t fix your fault, or we deem your product to be beyond economic repair, we’ll give you a full refund. This feature is different for Hoover and Candy customers. Visit our Hoover Candy brand page for more information.

Benefit from ongoing maintenance

Expert service after the initial fix

Once your product is back up and running, Repair & Care provides ongoing maintenance and support, helping to keep your product running smoothly for longer.

Keeping your home running

Your product will receive an annual health check to help maintain it, as well as ongoing maintenance hints and tips to keep it in good working order. You’ll also have access to remote support if your product does encounter a problem.

When something goes wrong that remote support can’t help with, you’ll get onsite visits by expert engineers to address the issue. If we are unable to fix your product or we deem it to be beyond economic repair, we’ll arrange for a replacement that has the same or similar specifications. Installation costs are not included, and boiler replacements will be worth up to £750.

Additional accidental damage cover

Some brands are also covered for accidental damage, which is provided by Domestic & General Insurance PLC under a separate insurance policy. Please visit our brand pages to find out more.

Please note that some of the features detailed above are different for Hoover, Candy, Whirlpool, Indesit, Hotpoint and Cannon customers. Boiler plans also offer slightly different benefits.

REPAIR & CARE PLAN

Benefits of Repair & Care

Some of these features are different for Hoover, Candy, Whirlpool, Indesit, Hotpoint and Cannon customers. Boiler plans also offer slightly different benefits.

One-off repair Repair & Care
Initial repair by an expert engineer to get you back up and running
If we can’t fix your initial fault, we’ll refund any monies paid up to that point
Exclusive access to our Appliance Care portal to keep your appliance in good working order
Remote annual health check on your appliance
Unlimited phone support from our Appliance Care team
Set-up and ongoing support for your appliance
Repairs by expert engineers if your appliance fails the annual health check or stops working
A replacement appliance if yours can't be fixed after the initial repair (just pay the cost of installation and disposal)
Find out more

Why Repair & Care?

Repair & Care gives you access to maintenance hints and tips for the life of your plan, as well as an annual health check to make sure your appliance is running smoothly. If something goes wrong, you can access remote support whenever you need to from our Appliance Care team.

If your appliance fails the annual health check or stops working, you’ll receive repairs by expert engineers to help get you back up and running. If our engineers can’t fix your appliance or it is deemed to be beyond economic repair, we’ll arrange for a replacement that has the same or similar specifications. This only applies after the initial repair.

There’s the option to pay monthly by Direct Debit (plus your plan will automatically renew at the end of the initial plan period, ensuring no break in care), as well as the option to pay in advance by credit or debit card.

Some brands are also covered for accidental damage, which is provided by Domestic & General Insurance PLC under a separate insurance policy. Please visit our brand pages to find out more.

Call us today to discuss the best option for you

It’s your call

0203 481 6003

Existing Domestic & General customers

call 0800 561 4493

What customers say about Domestic & General and our services:

We repair all of these brands and many more

View all our brands